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Fulfillment/shipping policy


Please allow 3-5 business days to process your order. Expect an email within 5 business days to let you know your order is on the way!

* Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. If you cannot locate the package posted “in transit” or “delivered”, we recommend contacting your local post office.

Shipping Address Issues

Art By Nia Simone  WILL NOT BE HELD LIABLE  for any shipping address discrepancies, including lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.


If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time (3 days) for shipment.


Orders are generally shipped within 7 business days using [USPS delivery standard is 3 - 7 days]. A flat rate shipping fee is built into the price of art print orders shipping within the United States. 

We do not ship outside of the United States at this time.


All orders are considered Final Sale once the item is shipped and received. Thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product-specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.


If an item is sent to you, and it is damaged, please contact us as soon as possible with images of the damaged artwork. Upon discussion, a replacement will be sent within 10 business days.

If you have any further questions, please don't hesitate to contact us at


We thank you for understanding this policy!

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